SpareBank 1 North-Norway Tromsø - Tromsø

Лецик ?.

get that old woman out of there, she knows nothing at all and doesn't help at all, I've contacted her twice with a problem, she knows nothing and can't do what she should and doesn't help! 3 stars only for the young guy you have, he did everything quickly and solved the problem, choose your employees more carefully!

Sebastian S.

I am disappointed by the consistently discourteous treatment I have received from this bank's employees, both in branch and through online support. In person, staff have displayed impatience and a dismissive attitude, making basic enquiries feel like an imposition. Online interactions have been similarly unhelpful, with curt responses and an evident lack of willingness to resolve issues. I expect a higher standard of professionalism and customer care from a financial institution. This experience has led me to reconsider my relationship with the bank.

profe M.

This bank forces customers to buy their own bankID code generator for 200 NOK without clearly informing about the cost upfront. They refuse to take it back, and just a week later, they start sending spam messages via SMS and email every half hour demanding payment. Completely unprofessional and misleading. Avoid if you can.

Sarah C.

I would recommend any other bank over this one. The difference is huge. This bank frequently treats foreign customers rudely.

Adi A. M.

amateur employees and not sufficiently prepared for working with people in the bank, they don't know basic things and how to solve the problem they created

Kamila B.

I must say that today I've had the worst experience in my life thanks to Sparebank. I created my bank account in april this year, but until now I haven't get my ATM card. So I was unable to use this account. I went today to Sparebank in Tromso,as I have identity number, and letter from the police. I asked for ATM card and bank Id so I can finally pay my invoices and get my salary. Older guy who is working there refused to give me bank Id and informed me that I have already my ATM card.....so I guess he knows better what I have and what I don't have. He was very arrogant and agressive towards me. I asked him when the card was send to me and if they have my signature from picking up the card and he refused to provide any informations. After this he throw my passport at me and told me to leave and better go to DNB....wow really that's a perfect care for the customers. I will close this imaginary account ASAP and I don't want to have anything to do with these people who treats others like thrash. Of course if I'd be Norwegian he would treat me better....

Laura M. G.

I've been number 21 in the morning. I have been taken care of by an incredible man. He has been super helpful and has told me about a very human place that I really liked. An aid of 10

F.

After travelling more than four thousand kilometres from Spain and waiting for an hour before our turn arrived (one single person at the counter despite the number of persons waiting) just to physically sign our online access contracts at a Sparebank1 Nord Norge, as we have previously been told necessarily to do by email when we asked for it from Spain, and after yesterday myself explaining clearly that to the employee at the counter, he fails to do rightly the job and gave us a form to sign which resulted to be useless for that purpose. I guess it was only for changing our old one code devices.
So we are still without online access to our accounts.

We contacted the bank on the chat and asked yesterday for a solution. The same today.

Til now, no response, and so we will be forced to change our trip plans and drive two hours more than intended and drop in again on Friday before leaving Norway trying to get the aid of someone who could get such an easy task done: to give us the right forms to sign and then connecting our accounts so we could finally have online access to them before driving back another almost five thousand kilometres to Spain.

Today is Friday and we have had no news from the bank so we must drive back north again for two hours instead of heading south as planned just to confront the same issue as in Tuesday: no appointment (this time I asked for it on Tuesday but I got no reply from the branch in those three days) and probably the same non-competent-enough young man after waiting for a long time.

WHAT A REALLY INCREDIBLY INEFFICIENT BRANCH!

AND WHAT AN EQUALLY INCREDIBLY INEFFICIENT BANK!!!
Now I am still at the bank branch, having been waiting for a solution for more than two hours and having endured some almost rude, certainly not polite behaviour from the young ineffective man which was at the counter on Tuesday, even though today from the very beginning I have asked to speak to the avdelingsleder (gerant).
A least this last one is polite.
They told me that the systems of the bank are not working properly and so they can't provide me with the documents to be physically signed for applying for the online access as I demand them to do. But at the same time they told me that they cannot put that situation in writing for me!!!
So I ask them to at least write down that I attended the branch both on Tuesday and Friday and also tell me that they can't either!!! So I keep waiting for a solution at the branch...

So this applies to the Tromsø headquarters as well since at the Narvik branch I am told that the problem has its source at Tromsø where someone made a reservation which is a barrier for us having granted online access to the our accounts despite the fact that I have shown to the Narvik avdelingsleder two emails from a colleague avdelingsleder of our branch in Lyngseidet explicitly saying that everything was in order with our accounts as from May 2024...

It seems to be a TRULY CHAOTIC BANK where nobody does proper work!!!

After almost three hours waiting and enduring the almost rude, certainly not polite young man at the counter, the avdelingsleder finally comes with the forms printed so we can apply for our online access and afterwards we got it! Nevertheless the almost thee hours waiting I thank very much the avdelingsleder for his help and also for keeping himself polite and certainly make an exception of that gratefulness concerning the not polite, even rude at some times, young man whose incompetence in detecting the problem on Tuesday when the bank's systems were properly working compelled us to pay this second visit to that branch.

I summary, some dysfunctions that I have never previously had at also Norwegian DNB Oslo nor French BNP Paribas Toulouse nor both Spanish Banca March and ING.