F.
1/5
After travelling more than four thousand kilometres from Spain and waiting for an hour before our turn arrived (one single person at the counter despite the number of persons waiting) just to physically sign our online access contracts at a Sparebank1 Nord Norge, as we have previously been told necessarily to do by email when we asked for it from Spain, and after yesterday myself explaining clearly that to the employee at the counter, he fails to do rightly the job and gave us a form to sign which resulted to be useless for that purpose. I guess it was only for changing our old one code devices.
So we are still without online access to our accounts.
We contacted the bank on the chat and asked yesterday for a solution. The same today.
Til now, no response, and so we will be forced to change our trip plans and drive two hours more than intended and drop in again on Friday before leaving Norway trying to get the aid of someone who could get such an easy task done: to give us the right forms to sign and then connecting our accounts so we could finally have online access to them before driving back another almost five thousand kilometres to Spain.
Today is Friday and we have had no news from the bank so we must drive back north again for two hours instead of heading south as planned just to confront the same issue as in Tuesday: no appointment (this time I asked for it on Tuesday but I got no reply from the branch in those three days) and probably the same non-competent-enough young man after waiting for a long time.
WHAT A REALLY INCREDIBLY INEFFICIENT BRANCH!
AND WHAT AN EQUALLY INCREDIBLY INEFFICIENT BANK!!!
Now I am still at the bank branch, having been waiting for a solution for more than two hours and having endured some almost rude, certainly not polite behaviour from the young ineffective man which was at the counter on Tuesday, even though today from the very beginning I have asked to speak to the avdelingsleder (gerant).
A least this last one is polite.
They told me that the systems of the bank are not working properly and so they can't provide me with the documents to be physically signed for applying for the online access as I demand them to do. But at the same time they told me that they cannot put that situation in writing for me!!!
So I ask them to at least write down that I attended the branch both on Tuesday and Friday and also tell me that they can't either!!! So I keep waiting for a solution at the branch...
After almost three hours waiting and enduring the almost rude, certainly not polite young man at the counter, the avdelingsleder finally comes with the forms printed so we can apply for our online access and afterwards we got it! Nevertheless the almost thee hours waiting I thank very much the avdelingsleder for his help and also for keeping himself polite and certainly make an exception of that gratefulness concerning the not polite, even rude at some times, young man whose incompetence in detecting the problem on Tuesday when the bank's systems were properly working compelled us to pay this second visit to that branch.
I summary, some dysfunctions that I have never previously had at also Norwegian DNB Oslo nor French BNP Paribas Toulouse nor both Spanish Banca March and ING.
